Explore Careers Help Career Profile Customer Service Representative Holland Code: Help The physical environment for people that work in customer service is pretty relaxed. I spend most of my time at my desk and on the phone. Nichole Fiedler In A Nutshell I make sure every customer has a positive experience with our company. I respond quickly and kindly to questions so customers feel heard and valued. I share feedback from customers with management to help improve our company. Swipe Potential Salary Range $27,000 - 55,000 Annually Which provinces would this job be in? AB Alberta BC British Columbia MB Manitoba NL Newfoundland & Labrador ON Ontario PEI Prince Edward Island QC Quebec SK Saskwatchewan The workplace for customer service reps can vary. Sometimes it’s quiet and independent at a desk, and other times it’s busy with people coming through or lots of phone calls to handle. Workplace Indoor Job Requirements & Duties Respond promptly to customer questions over the phone or through email Have a positive and professional attitude toward customers at all times Understand and work to solve customer complaints Keep records of customer comments and issues Process contracts, applications, order forms, and service requests Process contracts, applications, order forms, and service requests Education & Training No post-secondary education is required, but employers usually like to see some customer support experience. On-the-job training is often offered by employers to gain specific skills to help advance your knowledge. 100all Job Outlook The job outlook for this position is considered to be fair, as experts are predicting that there will be about the same number of job openings as there are people to fill them. Related School Subjects Ed. Prof. et Tech. Social Studies Career Education What words come to mind when thinking about this career? Helping Office Administration Important Skills Customer Service I spend a lot of time working directly with farmers, growers, and other agricultural professionals, so being comfortable talking and listening to customers is important. Multitasking CSRs often handle several customer cases at the same time. I regularly juggle phone calls, emails, and data entry all at once to keep things running smoothly. Patience Some customers may be frustrated or upset, so it’s important to stay calm and professional Verbal Communication I need to clearly explain safety ideas to all kinds of people, whether I’m speaking at a farm safety event, leading a workshop for workers, or talking with students about staying safe in agriculture. Swipe The Best Things About This Job Are… Routine Work Regular Hours Helps Others Similar Careers Corporate Social Responsibility Representative Public Relations Consultant Helpful Links YouTube: A Day in the Life of a Customer Service Representative Infographic: Customer Service - The Good, the Bad and the Ugly Is Customer Service the Job for You? Career Glossary Empathetic Administration References Customer Service Representative Job Description. (2019). Customer Service Representative Salary in Canada. (2020). Customer Information Service Representative – Retail in Canada. (2020) Disclaimer All career information has been gathered from a variety of sources and compiled to provide a general idea as to what each career could entail. Agriculture in the Classroom Canada is committed to doing our best to ensure the information is current and reliable. However, we will not be liable for the accuracy of the information. Please contact us if you notice errors or would like to provide feedback.