Customer Service Representative

Help

The physical environment for people that work in customer service is pretty relaxed. I spend most of my time at my desk and on the phone.

Nichole Fiedler
Customer Service Representative

In A Nutshell

I make sure every customer has a positive experience with our company.

I respond quickly and kindly to questions so customers feel heard and valued.

I share feedback from customers with management to help improve our company.

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Potential Salary Range

$27,000 - 55,000 Annually

Which provinces would this job be in?

Alberta AB
Alberta
British Columbia BC
British Columbia
Manitoba MB
Manitoba
Newfoundland & Labrador NL
Newfoundland & Labrador
Ontario ON
Ontario
Prince Edward Island PEI
Prince Edward Island
Quebec QC
Quebec
Saskwatchewan SK
Saskwatchewan

The workplace for customer service reps can vary. Sometimes it’s quiet and independent at a desk, and other times it’s busy with people coming through or lots of phone calls to handle.

Workplace

Indoor

Job Requirements & Duties

  • Respond promptly to customer questions over the phone or through email
  • Have a positive and professional attitude toward customers at all times 
  • Understand and work to solve customer complaints
  • Keep records of customer comments and issues
  • Process contracts, applications, order forms, and service requests
  • Process contracts, applications, order forms, and service requests

Education & Training

  • No post-secondary education is required, but employers usually like to see some customer support experience.  
  • On-the-job training is often offered by employers to gain specific skills to help advance your knowledge.
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Job Outlook

    The job outlook for this position is considered to be fair, as experts are predicting that there will be about the same number of job openings as there are people to fill them.

Related School Subjects

Ed. Prof. et Tech.
Social Studies
Career Education

What words come to mind when thinking about this career?

Helping Office Administration

Important Skills

Customer Service

I spend a lot of time working directly with farmers, growers, and other agricultural professionals, so being comfortable talking and listening to customers is important.

Multitasking

CSRs often handle several customer cases at the same time. I regularly juggle phone calls, emails, and data entry all at once to keep things running smoothly.

Patience

Some customers may be frustrated or upset, so it’s important to stay calm and professional

Verbal Communication

I need to clearly explain safety ideas to all kinds of people, whether I’m speaking at a farm safety event, leading a workshop for workers, or talking with students about staying safe in agriculture.

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The Best Things About This Job Are…

Routine Work
Regular Hours
Helps Others