Customer Service Representative

Holland Code:

Help

The physical environment for people that work in customer service is pretty relaxed. I spend most of my time at my desk and on the phone.

Nichole Fiedler

In A Nutshell

I make sure every customer has a positive experience with our company.

I respond quickly and kindly to questions so customers feel heard and valued.

I share feedback from customers with management to help improve our company.

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Potential Salary Range

$27,000 - 55,000 Annually

Which provinces would this job be in?

Alberta

British Columbia

Manitoba

Newfoundland & Labrador

Ontario

PEI

Prince Edward Island

Quebec

Saskwatchewan

Some days are quiet, answering emails and helping customers online. Other times, it’s busy with phone calls and people stopping by for support. I enjoy solving problems and making sure everyone gets the help they need, whether it’s with technology, products, or services.

Workplace

Indoor

Job Requirements & Duties

Respond promptly to customer questions over the phone or through email
Have a positive and professional attitude toward customers at all times
Understand and work to solve customer complaints
Keep records of customer comments and issues
Process contracts, applications, order forms, and service requests
Process contracts, applications, order forms, and service requests

Education & Training

No post-secondary education is required, but employers usually like to see some customer support experience.
On-the-job training is often offered by employers to gain specific skills to help advance your knowledge.

Job Outlook

The job outlook for this position is considered to be fair, as experts are predicting that there will be about the same number of job openings as there are people to fill them.

Related School Subjects

Ed. Prof. et Tech.

Social Studies

Career Education

What words come to mind when thinking about this career?

Helping Office Administration

Important Skills

Customer Service

I work with farmers, producers, suppliers, and other ag professionals to answer questions and help solve problems quickly and respectfully.

Multitasking

I often balance phone calls, emails, and recordkeeping all at once. Staying organized helps me keep things running smoothly.

Patience

I stay calm and respectful when helping customers, especially when things get stressful or unexpected.

Verbal Communication

I clearly explain ideas and information so customers feel confident and supported, whether in person or over the phone.

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The Best Things About This Job Are…

Routine Work

Regular Hours

Helps Others

Problem solving

References

AITC Canada

Disclaimer

All career information has been gathered from a variety of sources and compiled to provide a general idea as to what each career could entail. Agriculture in the Classroom Canada is committed to doing our best to ensure the information is current and reliable. However, we will not be liable for the accuracy of the information. Please contact us if you notice errors or would like to provide feedback.