Students Help Career Profile Customer Service Representative Food badges: Transportation and Distribution Holland Code: Help I'm the first person to leave the lasting impression on our customers. Nichole Fiedler, Cargill In A Nutshell I make sure all our customers have a positive experience with our company. I respond to questions quickly and in a friendly way so people walk away feeling like our company really cares what they have to say. I give feedback about conversations I have with customers to management so we can always work on making our company better. Swipe Potential Salary Range $27,000 - 55,000 Annually Which provinces would this job be in? AB Alberta BC British Columbia MB Manitoba NL Newfoundland & Labrador ON Ontario PEI Prince Edward Island QC Quebec SK Saskwatchewan The physical environment for people that work in customer service is pretty relaxed. I spend most of my time at my desk and on the phone. Workplace Indoor Job Requirements & Duties Respond promptly to customer questions over the phone or through email Have a positive and professional attitude toward customers at all times Understand and work to solve customer complaints Keep records of customer comments and issues Enter contracts and process order forms, applications, and requests Know the company’s products and services inside and out so it’s easy to answer questions about them Education & Training No post-secondary education is required, but employers usually like to see some customer support experience. On-the-job training is often offered by employers to gain specific skills to help advance your knowledge. 100all Job Outlook The job outlook for this position is considered to be fair, as experts are predicting that there will be about the same number of job openings as there are people to fill them. Related School Subjects Practical Applied Arts Social Studies Career Education What words come to mind when thinking about this career? Helping Office Administration Important Skills Customer Service In this job, the most important day-to-day skill you need is to be comfortable helping people out by problem solving for them, and being empathetic towards their situation. Multi-tasking You can be on the phone while one of your co-workers is also talking to you, and a farmer might walk in the door needing your help - all while entering information into a computer database; you need to be able to handle many things happening at the same time! Patience Sometimes customers can get upset, or take a long time to explain their situation to you. It’s important that in these situations, you can keep a cool head and continue to walk through their requests in a calm and polite manner. Verbal Communication A lot of customer service representatives handle issues over the phone, so being clear and confident with your verbal communication is important. Swipe The Best Things About This Job Are… Routine Work Regular Hours Helps Others Similar Careers Corporate Social Responsibility Representative Public Relations Consultant Helpful Links YouTube: A Day in the Life of a Customer Service Representative Infographic: Customer Service - The Good, the Bad and the Ugly Is Customer Service the Job for You? Career Glossary Empathetic Administration References Customer Service Representative Job Description. (2019). Customer Service Representative Salary in Canada. (2020). Customer Information Service Representative – Retail in Canada. (2020) Disclaimer All career information has been gathered from a variety of sources and compiled to provide a general idea as to what each career could entail. Agriculture in the Classroom Canada is committed to doing our best to ensure the information is current and reliable. However, we will not be liable for the accuracy of the information. Please contact us if you notice errors or would like to provide feedback.