Explore Careers Help Career Profile Customer Service Representative Holland Code: Help The physical environment for people that work in customer service is pretty relaxed. I spend most of my time at my desk and on the phone. Nichole Fiedler In A Nutshell I make sure all our customers have a positive experience with our company. I respond to questions quickly and in a friendly way so people walk away feeling like our company really cares what they have to say. I give feedback about conversations I have with customers to management so we can always work on making our company better. Swipe Potential Salary Range $27,000 - 55,000 Annually Which provinces would this job be in? AB Alberta BC British Columbia MB Manitoba NL Newfoundland & Labrador ON Ontario PEI Prince Edward Island QC Quebec SK Saskwatchewan The physical environment for people that work in customer service is pretty relaxed. I spend most of my time at my desk and on the phone. Workplace Indoor Job Requirements & Duties Respond promptly to customer questions over the phone or through email Have a positive and professional attitude toward customers at all times Understand and work to solve customer complaints Keep records of customer comments and issues Enter contracts and process order forms, applications, and requests Know the company’s products and services inside and out so it’s easy to answer questions about them Education & Training No post-secondary education is required, but employers usually like to see some customer support experience. On-the-job training is often offered by employers to gain specific skills to help advance your knowledge. 100all Job Outlook The job outlook for this position is considered to be fair, as experts are predicting that there will be about the same number of job openings as there are people to fill them. Related School Subjects Ed. Prof. et Tech. Social Studies Career Education What words come to mind when thinking about this career? Helping Office Administration Important Skills Customer Service I spend a lot of time working directly with customers to understand their needs, so feeling comfortable in that customer service role is important. Multi-tasking Data Processing Technicians may work on multiple projects at once. Being comfortable working on multiple projects or tasks will be important in avoiding errors with data collection or reporting. Patience When working with bees, it's so important to stay calm and be patient to keep the animals you're working with calm as well. Verbal Communication Digital agriculture can be a confusing topic, even for those working in the agriculture industry! I need to ensure I explain the latest trends and recommendations in a way they can understand to make informed decisions. Swipe The Best Things About This Job Are… Routine Work Regular Hours Helps Others Similar Careers Corporate Social Responsibility Representative Public Relations Consultant Helpful Links YouTube: A Day in the Life of a Customer Service Representative Infographic: Customer Service - The Good, the Bad and the Ugly Is Customer Service the Job for You? Career Glossary Empathetic Administration References Customer Service Representative Job Description. (2019). Customer Service Representative Salary in Canada. (2020). Customer Information Service Representative – Retail in Canada. (2020) Disclaimer All career information has been gathered from a variety of sources and compiled to provide a general idea as to what each career could entail. Agriculture in the Classroom Canada is committed to doing our best to ensure the information is current and reliable. However, we will not be liable for the accuracy of the information. Please contact us if you notice errors or would like to provide feedback.