Customer Service Representative

Transportation and Distribution

Help

I'm the first person to leave the lasting impression on our customers. 

Nichole Fiedler, Cargill
Customer Service Representative

In A Nutshell

I make sure all our customers have a positive experience with our company.

I respond to questions quickly and in a friendly way so people walk away feeling like our company really cares what they have to say.

I give feedback about conversations I have with customers to management so we can always work on making our company better.

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Potential Salary Range

$27,000 - 55,000 Annually

Which provinces would this job be in?

Alberta AB
Alberta
British Columbia BC
British Columbia
Manitoba MB
Manitoba
Newfoundland & Labrador NL
Newfoundland & Labrador
Ontario ON
Ontario
Prince Edward Island PEI
Prince Edward Island
Quebec QC
Quebec
Saskwatchewan SK
Saskwatchewan

The physical environment for people that work in customer service is pretty relaxed. I spend most of my time at my desk and on the phone.

Workplace

Indoor

Job Requirements & Duties

  • Respond promptly to customer questions over the phone or through email
  • Have a positive and professional attitude toward customers at all times 
  • Understand and work to solve customer complaints
  • Keep records of customer comments and issues
  • Enter contracts and process order forms, applications, and requests
  • Know the company’s products and services inside and out so it’s easy to answer questions about them

Education & Training

  • No post-secondary education is required, but employers usually like to see some customer support experience.  
  • On-the-job training is often offered by employers to gain specific skills to help advance your knowledge.
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Job Outlook

    The job outlook for this position is considered to be fair, as experts are predicting that there will be about the same number of job openings as there are people to fill them.

Related School Subjects

Practical Applied Arts
Social Studies
Career Education

What words come to mind when thinking about this career?

Helping Office Administration

Important Skills

Customer Service

In this job, the most important day-to-day skill you need is to be comfortable helping people out by problem solving for them, and being empathetic towards their situation.

Multi-tasking

You can be on the phone while one of your co-workers is also talking to you, and a farmer might walk in the door needing your help - all while entering information into a computer database; you need to be able to handle many things happening at the same time!

Patience

Sometimes customers can get upset, or take a long time to explain their situation to you. It’s important that in these situations, you can keep a cool head and continue to walk through their requests in a calm and polite manner.  

Verbal Communication

A lot of customer service representatives handle issues over the phone, so being clear and confident with your verbal communication is important.  

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The Best Things About This Job Are…

Routine Work
Regular Hours
Helps Others